Support
Need help? Email support@petpass.griffen.codes. Logged-in owners can also open a support ticket from the dashboard.
How PetPass works
- Register your pet and create a profile with the details you want public.
- Activate your tag by scanning it, entering the activation PIN, and linking it to your pet.
- If your pet goes missing, mark them lost. Anyone who scans the tag can reach you through a private relay — your contact details stay hidden unless you choose to share them.
- Reunite: you get an alert when someone finds your pet, message them through the relay, and close the case when you are back together.
Frequently asked questions
Does scanning my tag expose my phone number or address?
No. Finders reach you through a private relay. Your phone number is only shown if you turn on phone reveal; your email and address are never shown to finders.
Do finders need an account?
No. A finder can scan a tag and use the relay without signing up.
Is location sharing required?
No. Scanning shares approximate scan context with the owner, but precise current location is optional and requires the finder to choose it in the browser.
How long are relay messages kept?
Conversations are visible for about 30 days. See the Privacy Policy for full retention details.
What if I lose my tag or it is damaged?
Open a support ticket from your dashboard or email us. Depending on the situation you may need a replacement tag.
How do I transfer a pet or handle a pet that has passed away?
Use the transfer and deceased-pet flows in your dashboard, or open a support ticket. A released tag never exposes a previous owner's pet profile.
How do I manage billing?
Open the customer portal from the Billing page to update or cancel your subscription.
For finders
Found a pet wearing a PetPass tag? Scan the QR code (or visit the URL on the tag), tap to let the owner know, and send a message through the relay. You do not need an account, and your details stay private too. Scanning shares approximate scan context with the owner; sharing precise current location is optional.
Contact
Email support@petpass.griffen.codes. We aim to respond within 2 business days.